Customer success managers hold the future of the business in their hands. Adoption is still a major responsibility for people in this role, but 70% of teams also share responsibility for customer retention and growth.

Our position paper shares key insights on how investing in your customer success team and giving them new, marketable communication skills is the secret to winning.

This short position paper outlines how brands are investing in tech-enabled coaching for their CSM teams to drive real results.

Learnings include:
- The increasing importance of customer success managers
- Effective strategies to close the communication skills gap
- How you can bring your team executive grade coaching without breaking the bank